taking a holistic approach.

CX is not just about the individual touchpoints, it is about your end-to-end customer journey. You want to adopt an experience-first approach and we can help you, wherever you are on your journey, by injecting the right talent and expertise.

research.

We can help you be rigorous and methodical in your research, following a mixed-methods approach that combines next generation quantitative analysis with qualitative human research.

capabilities.

Our global team provides capabilities across every aspect of customer experience from strategic planning, journey mapping to experience design, end-to-end implementation services and application managed services ensuring exceptional interaction at every touchpoint.

  • experience strategy and design

    Develop your CX strategy, map customer journeys, design services, and create experiences that will differentiate and delight your customers driving business growth.

  • marketing automation

    Transform your marketing strategy with streamlined campaigns, personalized customer interactions, and data driven insights to achieve exceptional results.

  • content and commerce

    Enable your customers to effortlessly build and launch portals/sites, develop ecommerce platforms, create engaging content, and manage assets efficiently, all while delivering enhanced user experiences.

  • personalization and recommendations

    Understand customer behavior and drive engagement with AI driven analytics and recommendation engines tailored to individual preferences.

  • immersive experiences

    Helping you to leverage AR/VR/MR to transform customer experience and to deliver immersive and highly effective training.

  • sales automation

    Enhance your sales performance with automation tools that streamlines processes, nurtures leads, close deals faster and focuses on building strong customer relationships.

  • customer service

    Deliver exceptional omni-channel customer service experience for your customers through intelligent routing of cases, AI powered virtual assistants, self service portals, knowledge repositories etc., driving loyalty and satisfaction.

  • Employee solutions

    Enhance productivity, engagement and satisfaction of your employees by improving collaboration and streamlining workflows through workforce/HRSD solutions, vendor engagement, financial planning, payroll operations etc.

  • social media engagement

    Drive interactions and meaningful conversations with your connections fostering loyalty and engagement that resonates with your audience.

partnerships.

Randstad Digital partners with industry leaders to provide our clients with the expertise they require to leverage the best possible technology and applications available.

  • randstad digital + ServiceNow.

    Randstad Digital offers end-to-end solutions to its customers to drive business outcomes with ServiceNow. By leveraging our decades of experience in talent services, managed solutions, and global talent centers, we enable customers to unlock their digital potential and enhance customer delight.

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ready to partner with randstad digital?

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