strategic transformation partner for healthcare & life sciences.

challenge: The existing model was focused on activity and not optimized for outcomes.

solution: Our solution combined governance design with active program execution, using live initiatives to validate new processes and tools, identify delivery friction points and continuously refine operation model components.

impact:
 • 30%-40% faster time to productivity through standardized, role-based enablement.
 • 20%-30% improvement in delivery efficiency through AI-enabled workflows.
 • Scaled delivery to 50+ resources with consistent governance and execution quality.

challenge: Fragmented provider portals, manual onboarding, inconsistent security across acquired entities.

solution: Integrated Digital Front Door portal, PEGA-based process automation and standardized security managed services.

impact:
 • Unified provider experience through database consolidation and SSO integration.
 • Rapid M&A integration via standardized O365 migrations and security tooling.

challenge: A strike threatened a $1.2B Epic implementation, requiring immediate hiring and deployment of 25 trainers in four days.

solution: Mobilized a national IT delivery team for immediate rollout support and established a scalable managed service desk.

impact:
 • 1,000+ positions filled over a 10-year strategic partnership.
 • 100% retention rate via a custom “recent college graduate” talent program.
 • Scaled support from 2 to 30 specialists to meet widely distributed user demand.

challenge: A 12-community clinic Epic launch was 50% understaffed with only four weeks before kickoff.

solution: Delivered 40+ qualified analysts in five days, supported by a real-time CIO tracking dashboard.

impact:
 • Filled 100% of critical roles before deadline.
 • 15+ certified experts deployed to secure the implementation timeline.
 • Established a long-term foundation for flexible project support and staffing.