the challenges.
Talent shortages are emerging, and the success of digital initiatives rely upon having the right skills within the workforce.
the solution.
Randstad Digital’s talent-first approach empowers finance and banking enterprises to accelerate their digitalization efforts. This bridges their skills gaps by partnering with a digital enabler who can offer worldwide access to expert digital talent.
our work in this sector.
From advice to deployment, we’ve helped finance companies across the world keep strategic control over their digital journeys by avoiding significant knowledge gaps and staying competitive.
To ensure a holistic approach to digital enablement, we map our services across five key pillars that align with core business priorities:
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Customer experience
Discover how we helped a multinational financial services firm create a best-in-class mobile app to enhance the experience of healthcare plan customers.
read the case study -
Cloud and infrastructure
Find out how we empowered the nation’s leading insurance organization to migrate to a hybrid cloud environment, refactoring the solution as a scalable product they could sell to their clients.
read the case study -
Data and analytics
Read about how we supported a privately owned wealth management firm to mature their cybersecurity capabilities and establish a model for tackling incoming threats.
read the case study -
Advisory and consulting
Discover how we unlocked efficiencies and created a culture of organizational alignment to help a major credit union successfully migrate their IT platform.
read the case study -
Digital and product engineering
Learn how we executed a transformational Quality Engineering Center of Excellence for a global mutual insurance company’s vast portfolio of assets.
read the case study
mobile apps for enhanced user experience.
$4T in assets | native mobile applications | latest iOS and Android technologies
what was the challenge?
A multinational financial services firm was on a mission to improve the experience for subscribers of their healthcare plans and employer-sponsored health savings accounts. Their vision was a best-in-class mobile application that would meet the needs of a digital generation, offering on-the-go access and a user-friendly interface that would enable seamless interactions.
To hit tight deadlines, they needed extra support from plug-and-play Scrum teams that could hit the ground running and supplement existing employee activities during critical application launch periods.
how did Randstad Digital help?
After establishing their vision for a mobile-first customer experience, we handpicked a specialist team of iOS developers, Android developers, SDET engineers and Scrum Masters. Their task? To create a mobile application that would allow subscribers to manage their benefits and various accounts from the convenience of their own device.
Our expert SDET engineer developed, maintained and executed automation frameworks and test scripts, helping to accelerate the development and release process. We then created a program structure designed to streamline resource requisition, onboarding, performance and knowledge management activities.
Lastly, we developed and delivered new native mobile applications to the App Store and Google Play, using the latest mobile technologies to provide an on-the-go experience that would cater to modern customer preferences.
the outcome.
By tapping into our global pool of expert digital talent, we were able to provide our client with scalable, entire Scrum teams who could deploy on-demand to meet growing requirements.
With a strong focus on digital-first customer experiences, we built applications on the latest iOS and Android technologies, using innovative tools to create a program designed around modern lifestyles and preferences. We also implemented flexible test automation frameworks and test scripts to reduce human errors, boost accuracy and maximize efficiency.
hybrid cloud design for trustworthy scalability.
400+ pages of design | full-stack compliance | automated deployment
what was the challenge?
The nation’s leading insurance organization was in the market for a more modern infrastructure. It was time for them to go cloud-first: moving their legacy, on-premises application to a secure hybrid cloud environment and refactoring the solution as a scalable cloud product they could market and sell to their clients.
However, they did not have the necessary expertise to achieve their goal in-house. They needed a partner who not only had the skillset necessary to complete the initial migration, but who could also create a future-fit, HIPAA-compliant solution that would be able to operationally support the hybrid cloud environment moving forward.
how did Randstad Digital help?
Our specialist cloud team worked to understand the security requirements for the application and the environment, centering all work around the security framework of HITRUST to ensure optimum security and compliance. They then designed and implemented a cloud solution that supported the functional and nonfunctional requirements, whilst leveraging DevOps and DevSecOps to replicate and bring their existing on-premises solution into an automated script that could then be deployed into a cloud environment.
Our experts created more than 400 pages of designs, covering everything from operational runbooks to procedural and support documentation (including comprehensive security plans), disaster recovery plans, incident response, change control and automation.
the outcome.
We successfully moved the on-premises application to a hybrid environment with the ability to support and scale it as needed. We also enabled automated replication of the application so our client could market it as a saleable product to their customers.
To ensure smooth adoption of the new solution across the complex structure of the wider business, we created organizational readiness documentation that supported initial migration and ongoing support, with a disaster recovery continuity plan in case of emergency.
We also met all PCI, PII, HITRUST and HIPAA regulatory standards and certification requirements, ensuring that the solution had watertight compliance.
mature cybersecurity for rapid threat resolution.
brand new service catalog | ITSM best practices | 70% routinized workload
what was the challenge?
The CISO of a privately owned wealth management firm was looking to mature the company’s cybersecurity capabilities and establish a governance model that could quickly assess and resolve incoming threats. However, the existing security team didn’t have the bandwidth to balance both the tactical and strategic needs of the organization, and they needed some expert assistance.
how did Randstad Digital help?
Immediately integrating our specialist security analysts with the in-house team, we designed a managed service that covered the core hours between 7am and 7pm. This focused on:
- Establishing and maintaining a service catalog of procedure-driven cyber security tasks
- Implementing a single pane of glass monitoring model for incoming alerts and incidents
- Dispatching and resolving tickets, triaging remediation of vulnerabilities with other IT teams, and escalating when needed
- Identifying shift left opportunities
- Producing daily, bi-weekly, and quarterly KPI reporting
We also enabled 24/7 support and monitoring by routinizing managed service tasks.
the outcome.
Together with the in-house team, we created and executed a transition plan to start the service seamlessly. We started by creating and maintaining a service catalog, then developed an upskill plan to keep the team’s skillset aligned with the evolving tech stack. As part of this, we created a repeatable training and onboarding process to enable team scalability.
We then went beyond our service to introduce ITSM best practices, which helped to mature the security ops function.
By automating more than 70%+ of the workload, we were able to create bandwidth for the in-house team, which then enabled them to meet SLAs for service volume.
agile improvements for optimized IT operations.
55k loan customers | strengthened agile practice | 400% sprint velocity improvement
what was the challenge?
A major credit union had developed a huge backlog during an IT platform migration. With misalignment across the organization, progress was sluggish and morale was low.
To accelerate the project, they needed a partner who could unlock operational efficiencies and raise team spirits.
how did Randstad Digital help?
With the goal of developing a customer-centric mindset, we worked with the client’s IT operations team to strengthen their Agile practice and accelerate how they delivered business value to over 55,000 loan customers.
We then implemented workshops, coaching and introduced streamlined processes to generate improvements in estimation, prioritization, Agile hygiene and velocity. With a set of best practices to help them learn and apply Agile concepts effectively, the team was then set up for success.
the outcome.
From the enormous organizational alignment efforts, the credit union’s IT team experienced a dramatic turnaround; streamlining processes, improving mindsets and accelerating progress.
By developing a customer-centric approach, the team was able to focus its work on the platform migration, supporting a much faster deployment onto the new platform. Improved Agile practices also helped improve sprint velocity, increasing by over 400% over the course of several sprints.
transformational strategy for quality engineering enablement.
50% quality improvement | flexible delivery model | full portfolio support
what was the challenge?
A global mutual insurance company had a huge portfolio of business applications, but needed a partner who could help them define a strategy and execute a transformational Quality Engineering Center of Excellence (COE) to support them.
how did Randstad Digital help?
Under the expert direction of Randstad Digital’s delivery director, we provided SDET and software resources to support the organization’s quality engineering transformation.
With a flexible delivery model, we were able to scale our resources up and down to meet changing demands, while providling a program structure that streamlined the company’s resource acquisition, onboarding, performance and knowledge management activities.
We also participated in strategy and committee sessions, working in partnership to help steer the project’s success.
the outcome.
Through collaborative strategy sessions, the organization saw a 50% improvement in achieving their quality enablement goals. And, by engaging with our flexible resourcing model, their team can rapidly change size to meet changing requirements.